Terms of Service

1. Acceptance of Terms

By accessing and using this website (the "Service") operated by Le Leads SIA, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Le Leads SIA operates as a lead generation intermediary. We help passengers understand their rights under EU Regulation 261/2004 and connect them with third-party service providers who may process their compensation claims. We do not sell flights or travel products directly and do not ourselves process compensation claims. We provide:

• Information about passenger rights and compensation eligibility
• Claim submission forms and eligibility assessment tools
• Referral to third-party claim processing partners
• Educational resources about airline passenger rights

3. Commission-Based Service

Our service operates on a commission basis. Le Leads SIA earns a fee only from successful compensation claims processed through our platform by our partner claim processors. This commission does not affect the amount of compensation you may receive and is paid by our partners, not by you.

4. User Responsibilities

By using our service, you agree to:

• Provide accurate and truthful information in all claim submissions
• Use the service only for legitimate compensation claims
• Not attempt to submit duplicate or fraudulent claims
• Comply with all applicable laws and regulations
• Respect the intellectual property rights of the service

5. Information Accuracy

While we strive to provide accurate information about passenger rights and compensation eligibility, the information on this website is for general guidance only. Actual eligibility and compensation amounts depend on specific circumstances and are determined by our claim processing partners and airlines according to applicable regulations.

6. Third-Party Service Providers

We work with a range of third-party service providers who may process your personal data on our behalf or as independent controllers. These may include:

• Airlines, travel agencies, brokers, and compensation claim processors (recipients of your enquiry);
• IT infrastructure and cloud hosting providers;
• CRM, email marketing, and analytics platforms;
• Customer support tooling providers;
• Payment processors (if applicable);
• Legal, accounting, and compliance advisors.

We are not responsible for the actions, decisions, or services provided by third-party partners. Your relationship with any claim processor is governed by their own terms and conditions, which they may ask you to accept separately.

7. No Guarantee of Success

We cannot guarantee that any claim submitted through our platform will be successful. Claim outcomes depend on various factors including specific flight circumstances, applicable regulations, airline policies, and other factors beyond our control.

8. Limitation of Liability

To the maximum extent permitted by law, Le Leads SIA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the service.

9. Intellectual Property

The content, organisation, graphics, design, compilation, digital conversion, and other matters related to the website are protected under applicable copyrights, trademarks, and other proprietary rights. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content, in whole or in part.

10. Privacy and Data Processing

Le Leads SIA is the data controller for personal data collected through this Service. By submitting your details via this Service, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (version 2.3, dated 25.06.2026), including potential sharing with third-party service providers and international transfers as described therein. You have rights of access, rectification, erasure, restriction, portability, and objection under the GDPR, exercisable by contacting hello@leleads.com. Please review our full Privacy Policy for details.

10a. Data Processing Acknowledgement

By submitting a claim form through this Service, you explicitly acknowledge that: (i) your personal data will be shared with selected third-party service providers who may contact you regarding your claim; (ii) your data may be transferred to countries outside the European Economic Area under appropriate safeguards (such as Standard Contractual Clauses); and (iii) your data will be retained for the periods set out in the Privacy Policy.

11. Modifications to Terms

We reserve the right to modify these terms of service at any time. We will notify users of any material changes by posting the updated terms on this page and updating the "Last updated" date. Your continued use of the service after such modifications constitutes acceptance of the updated terms.

12. Termination

We reserve the right to terminate or suspend access to our service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

13. Governing Law

These Terms shall be interpreted and governed by the laws of the European Union and the jurisdiction where our company is registered, without regard to conflict of law provisions.